Hey, thanks for being honest.
We're all about honesty at Woodroad. If our products didn't work for you, we want to know why so we can make them or your experience better. So thank you, we appreciate you taking the time to make your feelings known. If there's anything else we can do for you, please feel free to reach out to us directly via email at firstname.lastname@example.org.
That being said, we hope you're willing to give our products another try. If so, we'd love to give you a discount to make that possible. Use code THANKSFRIEND! at checkout for 10% off your next purchase on the website.